Job Description

Salary: 87,100 - 157,450 USD per year Requirements:

• We are seeking an individual with extensive experience in the following areas:
• A minimum of 8 years’ experience with a Bachelor's Degree, 10 years with an Associate's Degree, or 6 years with a Master's Degree. Alternatively, 12 years of relevant experience may be substituted for a Bachelor's Degree.
• Experience as a Tier 2 system administrator, particularly with Exchange and Vault tools.
• Proficiency in Office 365 and Microsoft Exchange 2016.
• In-depth knowledge of Enterprise Vault solutions for managing active server storage.
• Experience with Scripting/Automation using Exchange PowerShell or other scripting languages.
• Ability to troubleshoot issues in a growing IT environment.
• Strong time management skills and experience with IT Service Management/ticketing systems like ServiceNow.
• Excellent oral and written communication skills.
• Leadership and mentoring abilities to enhance team dynamics.
• Proven record of working effectively within a team and supporting peers for process improvement.
• Skills in incident triage, classification, and prioritizing work efforts.
• Familiarity with planning, deploying, and documenting patch and configuration updates.
• Knowledge of Disaster Recovery for High Availability in large environments.
• Experience with log reviews, incident analysis, and identifying issue trends.
• Familiarity with server patch management methodologies, ideally using SCCM.
• Must meet DoD 8570.11 - IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
• Due to the nature of our government contracts, U.S. Citizenship is required. A TS/SCI with Polygraph is required for the position, or TS/SCI and a willingness to obtain and maintain a polygraph.

Responsibilities:

• In this role, I will be responsible for:
• Remotely logging into servers to perform technical software configuration, rebooting, and other necessary actions.
• Providing implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers.
• Quickly distinguishing isolated user problems from larger enterprise-wide issues.
• Collaborating with peers and other service lanes to analyze network latency and improve user experience.
• Collecting data, conducting analysis, and developing solutions for incident tickets and requirements.
• Establishing and maintaining a comprehensive availability and capacity management system using best practices.
• Preparing follow-up reports detailing technical findings, feedback, and resolution steps for root cause analysis and process improvement.
• Supporting customer requirements in a 24/7/365 environment and being available for on-call support during after-hours outages.
• Updating operations and monitoring documentation for our 24/7/365 Operations Watch personnel.
• Managing issues related to group mailboxes and distribution lists, including designating group mailbox owners.
• Operating and managing email routing devices and services (e.g., McAfee, Proofpoint, and Edge devices).
• Administering and managing the Exchange Online system within an Office 365 hybrid/cloud environment.
• Maintaining and troubleshooting email retention systems using Veritas Enterprise Vault.
• Overseeing roles and services, user permissions, email queues, and dynamic distribution groups.
• Implementing Exchange PowerShell for automation tasks.

Technologies:

• Cloud
• Support
• Network
• Office 365
• PowerShell
• Security
• ServiceNow

More:

At Leidos, we believe in promoting an excellent work-life balance. I have the opportunity to make a significant impact while ensuring time for my own well-being. Leidos also offers numerous opportunities for career development and advancement.

The pay range for this position is between $87,100.00 and $157,450.00, which serves as a general guideline. The actual compensation will depend on various factors including responsibilities of the job, education level, experience, skills, and internal equity in the company.

We anticipate that this job requisition will remain open for at least 3 days, with an expected closing date no earlier than 3 days after the original posting date.

Job Tags

Full time, Remote job,

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